---
title: Patchworks Retail Integration Report 2025
description: Uncover the impact of poor commerce connection and what it takes to enable Agentic Commerce. Download Patchworks’ 2025 Retail Integration Report — featuring insights from 200 UK retail leaders.
---

# Are disconnected systems costing your retail business more than you realise?

Discover what 200 retail tech leaders revealed about the hidden impact of poor integration — and how the smartest brands are preparing for the AI-driven future of Agentic Commerce.

- 60% of retailers say poor integration is costing them — and 1 in 10 are losing over £1M a year.
- Only 27% of brands describe themselves as fully connected and scalable — the rest are stuck firefighting.
- Discover how early adopters are using iPaaS to prepare for Agentic Commerce — where AI-driven operations run themselves.

Get instant access to your free copy

We’ll send you a copy straight to your inbox — and keep you updated on new insights shaping the future of connected commerce.

![view_9](https://pages.wearepatchworks.com/hs-fs/hubfs/view_9.png?width=900&height=600&name=view_9.png "view_9")

[ Download the 2025/26 Retail Integration Report ](https://share.hsforms.com/1Ln7uC0VrSR-dqJRqdltD2Q2nh4t)

Join 200+ retail decision-makers uncovering the state of integration maturity in UK commerce.

## Why This Report Matters

Fragmented systems. Lost revenue. Slowed growth.

Retailers are under pressure to connect every touchpoint — from POS to ERP to eCommerce — yet most are still battling disconnected systems, manual fixes, and mounting costs.

This exclusive report reveals:

- How integration maturity correlates directly with growth and scalability.
- The true cost of poor connectivity (including 1 in 10 retailers losing £1M+ a year).
- Why plug-ins and custom builds are failing under modern retail complexity.

![Stats-Visual](https://pages.wearepatchworks.com/hs-fs/hubfs/Stats-Visual.png?width=1920&height=1080&name=Stats-Visual.png "Stats-Visual")

“Integration isn’t just an IT task anymore — it’s the foundation of retail agility and growth.”

- Patchworks Retail Integration Report 2025

## What you'll learn

Get the insights shaping the future of connected retail.

- Benchmark your business against 200 UK retail tech leaders.
- Identify the red flags of poor integration — before they impact revenue.
- Learn how modern iPaaS solutions simplify complexity and unlock scalability.
- See what it takes to prepare for the rise of Agentic Commerce and AI-led operations.

## Who should read it?

If you lead, manage, or optimise retail technology — this report is for you.

Whether you’re a CTO planning your next integration phase, an eCommerce manager tackling platform silos, or an operations leader under pressure to scale — this report gives you the data, benchmarks, and insights you need to take control.

## Want to find out more about Patchworks and integration capabilities?

[ Contact us ](https://www.wearepatchworks.com/pages/contact-us)